The Future of Membership in a World Driven by Technology

Membership is about people; people sharing ideas to improve their personal and professional lives, opining on the latest issues, building personal and company brands, and yes, utilizing technology.

My goal here is to listen to the "world" on where membership fits in these fast changing times, and deliver the services needed to get people to "buy" into membership organizations.

Membership is deeper than community. Membership is more personal and takes more effort. It is built on trust.

Stop by often and find out what's happening in the world of Membership... Thank you.

Wednesday, May 5, 2010

Getting Ready for Software Test Professionals

We have been feverishly preparing to launch the new “Brand” Software Test Professionals, Software Test & Quality Assurance magazine, and Software Test Professionals Conference & Expo here at STP. We are taking what were simply a magazine called Software Test & Performance and a small conference called STP Con, and turning them into components that will make up what we hope to be the most trusted place to be by the Software tester and quality assurance professional. We will become people focused in the tradition of great associations. We will be launching so much throughout 2010 to support this new focus, and the speed of delivery will depend on how quickly this community embraces the concept. I have outlined a few points of focus for the new membership offering.

Our new membership focus will be to:

• Provide a framework for members to learn, share, and build their reputation.
• Provide the recognition and awards, developed by the membership to validate the achievements of individuals and organizations.
• Provide opportunities to publish works, methodologies, and information to the broader community through white papers, magazines, newsletters, and books to increase the awareness of the overall commitment of these individuals to the profession as a whole.
• Gather the membership together at conferences, local interest groups, and training events to share and recognize the professionals within an industry and their commitment to learning and developing themselves and the industry as a whole.
• Provide a voice beyond the immediate community where other professionals can reference the work being produced by the association’s members. Increasing the overall reputation of the industry.
• Validation of the profession; American Medical Association, American Bar Association; Institute of Electrical and Electronics Engineers, and the Help Desk Institute are examples of associations that validate the role and function of an industry into a profession by providing all of the above.

We are chomping at the bit getting ready to launch the “face” of our association, the website, and today are choosing the 10 testers from nearly 60 that volunteered to make sure when we launch you get a quality experience when you visit the new website. We hope it will be user ready by June 1st!

That’s not all we are working on. We are accepting proposals to speak at our fall conference to be held October 18th – 21st at the Mirage Hotel in Las Vegas. It will include a true “hands-on” track so testers can truly test not just talk about testing. We have a great key note line-up and most importantly a cool party for the attendees! It will shake up the industry, and the experience we plan to provide will be one that we hope will confirm in your mind, that this is the place to be if you are a software tester or quality assurance professional.

The newest edition of ST&QA (Software Test & Quality Assurance Magazine) is being edited as I write this Blog posting. It has articles explaining the new brand and “ community model” along with a great article by James Bach called the “Omega Tester” and a couple of new features, “Ask the Tester”, where Matt Heusser has engaged Michael Bolton to answer some excellent questions from software testers in our community. We have part IV of the Six Sigma article series by Jon Quigley and Kim Pries, and a couple of other features on load and performance testing you will not want to miss! And finally we have added a cartoon feature by Andy Glover who has a great Blog at www.cartoontester.blogspot.com.

We have planned, created, and are about to implement the newest community for software testers and quality assurance professionals. It will only work if we are embraced by you. We are about people sharing with people. We are about promoting you and your knowledge to benefit the community. We are about publishing and vetting the latest and hottest trends in our industry you are discussing. We want to provide Local Interest Chapters around the country, the best conference experience bar none, and the best website infrastructure to support your ability to connect to other trusted testers and quality professionals.

We hope the industry is ready. We hope you are ready. We will be ready June 4th.

Rich Hand
Director of Membership & Publications
Software Test Professionals

Wednesday, March 10, 2010

Will you “Crew”?

I was recently given a preview of our new website at Software Test & Performance Collaborative. Not only will we be launching a new website, we are rebranding the organization to align with our membership focused mission. A couple of the features I was briefed on were:

Crew Membership: STP members will be able to create interest groups that focus on the topics that interest them. They can create crews (groups), join crews, create content, present content, and control the experience they want to create as a member. They can simply observe or they can become a highly “decorated” member of the community. Members will have the ability to rate content and comments that will elevate member’s status within the community. I strongly believe and support the ability for members to create their own experience and want to see the next generation of leaders cultivated through this peer process. Of course we will be developing and providing content at STP. But we know the best content comes from the professionals in the field doing the testing.

Social Media Tools: The web is full of social networks enabling people to connect and collaborate. It is extremely important to help people connect based on their interests. Our developers have taken the ability to connect and make “friends” (like Facebook), organize into “Crews” (like LinkedIn Groups), post videos (like YouTube), share documents (like Share Point), and create & deliver presentations (like Live Meeting) all within a website that will be focused on Software Test Professionals. We all know the value social networks have created, but we also know how time consuming the social web can be. For the Software Testing community we want to be the best place to get your information, fast!

I am extremely excited to start serving the community with this new website functionality. I want to give our development team kudos on a great infrastructure but now that I have seen it; I want it yesterday!

Let me know the functionality you would like to see in our new membership area of the website?

Tuesday, March 2, 2010

The HDI Membership Event in Orlando…

Having spent seven years at HDI as the Executive Director of Membership I will miss not being at the big event this year in Orlando at the Rosen Shingle Creek. I had the honor of working with Fiona Henderson the former Executive Director of Events to manage the conference program team of; John Custy, Phil Gerbyshak, Jeff Brooks, Mary Cruz, Katherine Lord, and Pete McGarahan. These members of the HDI membership are top notch professionals. I was the track Chair for the Maximize Team Performance track, and I wish I could be there to see it all come together. I am sure that all of the sessions that were chosen will be a great success at the event as they always have been.

It is a new day in membership with the introduction of Social Media platforms with the advent of Facebook, Twitter, LinkedIn, and other tools. I am so glad I had the great sense to reach out to ServiceSphere guru Chris Dancy to create what is turning out to be an extremely popular pre-con; “Congratulations; Here is Your BS in Social Media.” Make sure to meet Chris at the event. He will be the one walking around interviewing and engaging attendees and vendors to post on tweet reel and twitter.

I convinced him to create a social media course for the conference, and it looks like the HDI community is embracing both Chris, and the concept. I knew the day I met Chris that he was exactly the type of person membership and community is built on. He was always willing to “drop off” as Ron Muns used to put it - when it came to helping his colleagues. He is now a Local Chapter Officer in Denver, and he is making a true difference in the ITSM community overall.

I am really excited for the members of HDI to experience the great program and pre-cons that are available at HDI 2010. Created by membership for the community it serves. That is the greatest reward any Membership Director could ask for.

HDI has a great Membership community!

Have a great time in Orlando!

Friday, February 12, 2010

The “Model” Remains the Same…

Ron Muns the Founder of HDI, my former employer, had a philosophy; always embrace valuable information and share it with your members no matter the source. And even if the “source” is "competitive", as long as it is credible and valuable, share it with your membership. The philosophy is more relevant today than ever.

Today with the pervasive information “traveling” throughout the networks called social media, information is just information, the value add is getting it to the right people, joining in the conversation, and enabling a vibrant discussion around the topic. The model is the same, the delivery has changed. There are so many new delivery methods.

There are also a ton of people that are trying to jockey for a position as a social media “expert” to help organizations figure out the best way to engage with this new medium. But there can’t be any true “experts.” There are people that are ahead of the curve on the tools and skills needed to navigate the virtual web, but the information is too vast and rapidly changing for anyone to have the time to be designated “expert.” Learn from people or organizations that are willing to help; avoid the "experts."

The greatest value we can add from an organizational perspective is to learn social media so we can share the information that will help the communities, customers, and members we serve. Give them a way to help each other through engaging the social media. Get to know Social Media to understand, learn, and grow with your community.

The goal is the same as when Ron started his company many moons ago before Social Media. You must know how to utilize social media, but it is not simply the social medium that is important; it is how you use it to serve your customers information that is credible and valuable …

Thursday, February 11, 2010

Get Involved in the Conversation…

I tell my kids that the key to a successful life is to get involved and love to learn. Getting people involved is what I spend my time and energy doing in my personal and professional life. It is very rewarding when I send out a request for applicants to get involved as a volunteer, and hundreds of people apply. I wish it was thousands, and it should be, but that is one of the other secrets I share with my kids; so few step up that when you do, you stand out. And standing out in an organization by volunteering your knowledge and abilities always adds to a successful life.

I have also defined success for my kids. Success is not about the money and stuff, success is about strong families, strong relationships, fulfilling your spirit with knowledge, sharing that knowledge to help others, and leaving behind a legacy to be proud of.

The material wealth may or may not come, but mostly you “get what you need” to quote a great Stone’s song.

The way to get involved in the conversation is to engage in your profession through membership or community models, utilize the social network tools and groups that focus on your interest, create a group that focuses on the things that get your passion flowing, but get involved.

Get in the conversation and success will follow. However you define success…

Wednesday, February 3, 2010

Social Identity; How many should we have?

A long, long time ago, in a far off land, it used to be that having more than one identity made you either a spy or a two faced B------! Today in the new world of social everything, you have to have as many identities as you have interests. With the lines blurring between business and personal lives we are continuing to see and create social identities on the web that match the personal, business, personal/business, pursuits we have in life. It is interesting times we live in where it is possible and within anyone's reach to be the next “celebrity” personality or “expert” on the social web. The opportunity for existing businesses to change and grow with the times seems dependent on getting connected in the new social world. But how do we do that?

What makes a social identity a celebrity or expert in the social space? What’s the reason 15,498 social identities follow jaybaer (twitter identity)? How did Pete Cashmore (mashable) attract 1,954,790 social identities to follow this identity, and when he created a personal identity of (PeteCashmore) in days he had 5,101 followers? Who is behind (Servicesphere), the IT Service Management expert with nearly 1000 followers?

In a social world of many identities, what seems to be happening is what has happened throughout time, people are attracted to a trusted source on a topic that interests them. What these few examples, and there are many more, have in common is trust, credibility, and a seemingly endless amount of caffeine at their disposal. They are “living” in the social societies of the web. They eat breathe and endlessly create value for their followers. They are pioneers in a social world where people crave information, and they deliver.

So what does this all mean for the rest of us? And in particular those of us that currently have small businesses, have written a book, are running for elected office, and are artists, musicians, and human beings. The answer seems to be to engage with the new social society in the areas that we are truly passionate about. Not just to make money because people can sniff that out a mile away in this new social society. We need to be contributing value to the conversation happening in this new world.

Back to my initial question; how many social identities should we have? My guess is as many identities as we have interests. As long as those identities are created for the purpose of adding value in the chosen social arena of interest, create away. We need to be in the social society for the same reasons we engage in the “real” society; to add value to our lives and the lives of others. We go to work, we go home and coach the kids sports team, follow the politics of the day and rant, read a good book, and sleep. The only thing different between the social web society and “real society” is to make it in the virtual world you just can’t sleep!

Make another pot of coffee dear it’s going to be a long day!

Monday, February 1, 2010

Social Media Week!

I learned that this week is Social Media Week! Here is a link to learn more .

The social media “world” is a very confusing landscape to navigate. But if you are in business, you really need to understand how it can help you gain a competitive edge and improve customer relations. Business needs to be in this world just as they needed to increase their presence on the net with a business website. Similar to why a business needs a website, businesses need a social web strategy to expand their brand and image in their respective industry.

NewComm Forum, a conference my company is hosting is looking to help people navigate this social landscape by providing speakers that “live” in the virtual world. And believe me it is a new world. When I talk to business owners and they ask me what I do, the conversation always comes back to social media. These business people are confused by the social web because it is a “new frontier” similar to the .com revolution of years past. But they instinctively know they should be doing something on these social networks.

I tell them this new “world” offers opportunities that will enhance their businesses but the ROI depends on the type of business they are in, and the resources they have to make sure they have a visible, professional, and active social identity.

As the number of organizations that use the social web to build and grow business increases, so will the opportunity to build relationships between social media companies and the customers they serve. That is the opportunity that most excites me in this new world.

Please feel free to comment and if you would please take the 3 question survey I have created about Social Media Week; I would appreciate it! Thank you in advance.

Survey Link